Claire & Matt Raines

Claire Raines


A versatile, results-oriented, and certified Business Analyst and Project Manager with extensive experience in Financial Services Technology, including roles in analysis, strategy, development, implementations and operational support.

Attentive to detail with a practical approach to problem solving and a keen interest in innovation, particularly in relation to solutions, controls, and governance.

Possesses excellent interpersonal skills and the ability to communicate and negotiate concisely and appropriately at all levels.


Black Mountain Systems

Implementation Specialist
– present

Evaluates clients' existing and desired business processes to create specifications for the configuration of the BMS system. Produces scope, estimate and business requirement documentation for client review and approval. Each client receives a customised implementation of the system that streamlines and automates business processes for trade management, portfolio management and credit analysis.

Creates custom reports using advanced T-SQL query writing skills. Implements integration interfaces to third party systems using XSLT, XML, and SQL technologies, and create rules and data transfer mappings using XPath and XSLT.

Designs and executes unit, integration and acceptance testing, and prepares deployment packages for release to production systems.


Infrastructure Technical Specialist (VP) - Operational Process & Efficiency

Analysed and improved incident management and request fulfilment processes within Infrastructure technology teams, including process documentation, automation, removal of Low Value activities, and introduction of standard request models.

Facilitated multi-site workshops for strategic projects, including migration of services and infrastructure between countries, productivity and cost reduction programs.

Identified asset optimisation opportunities (including virtualisation, re-platforming and tech refresh) to achieve cost reductions of $3 million, produced business cases for senior management review, and co-ordinated implementation of approved activities.

Achieved saves of $1.5 million through maintenance and licence contract reviews in conjunction with Procurement and Financial Control, identifying opportunities for re-engineering and right-sizing the services against business requirements.

Analysed workforce transformation opportunities as part of initiative which achieved saves of $1 million, including modelling processes and workloads, moving tasks to Managed Service, right-sizing teams and assessing tool suitability.

Senior Technical Analyst (AVP) - MQ / Middleware Support

Maintained and supported Middleware systems, focusing on IBM Websphere MQ, including first line support, on-call, incident/problem management, and change/release management.

Co-ordinated and reviewed quarterly compliance activities for Middleware area - including MQ, Web Hosting and Connect:Direct teams.

Created support tooling to automate and standardise BAU activities using Java, Visual Basic, Perl, Windows batch scripting, Unix shell scripting, and AutoSys.

Developed in HTML, ASP, MS-SQL, and Perl with an Agile framework to create Intranet tools and inventory sites, and extensive use of Excel functions and VBA macros for reporting.

Consulted on business and infrastructure projects as a subject matter expert for MQ, providing expertise on the technical and operational aspects of MQ.

Barclays Capital

Technical Analyst - Middleware Support

Maintained and developed Middleware infrastructure, consisting of MQ and NEONet/Sybase e-Biz integrator, including extensive database work and use of XML and DTDs for message definitions.

Developed in-house software using Visual Basic, VBA (Excel and Access), Unix scripting (Perl, sh and ksh), Transact-SQL (Sybase, MSSQL, Oracle), PL-SQL, and HTML/ASP.

Disaster Recovery Co-ordinator for Middleware area - responsible for maintaining off-site documentation, co-ordinating annual testing and ensuring recovery plans were accurate and achievable.

Graduate Technical Analyst - Equities Development

Development and release testing within Equities Technology for a FIX trading application, involving development of in-house software using Perl and Transact-SQL to comply with FIX messaging standards.

Specific responsibilities included performing functional testing of business test cases with the exchange.

Graduate Technical Analyst - Global Treasury Systems Support

First line support for users of Treasury Settlement Systems (FX, Loans and Deposits), involving call-out, problem identification and management, bug fixing, and supporting development releases on Unix, Windows and Tandem systems.

Specific responsibilities included supporting treasury reconciliation tools, including front-office to back-office, counterparty SWIFT matching and nostro/vostro accounts.



Matt Raines


I'm an experienced web application developer and technical manager with a particular interest in online campaign sites. I run my own successful business providing web design, software development, and consultancy to politicians, small businesses, and voluntary groups.

My previous jobs have included leading development teams producing enterprise web sites for clients including Sainsbury's, Dolland and Aitchison, and Abbey National.

I've worked in the web development industry since graduating from Warwick University in 2000. I'm a Zend Certified PHP Engineer and a Member of the British Computing Society.

I am available for part-time contract PHP development and consultancy.


Web application development (PHP, MySQL, Symfony, HTML, CSS, jQuery)

Web hosting (GNU/Linux server administration, Apache, Exim SMTP, Cyrus IMAP, domain name registration, BIND)


Prater Raines

Technical Director

I run this web development company with my colleague Tim Prater, providing web application design and development to small businesses, voluntary organisations, and political groups.

Our main products include a widely used CMS for Liberal Democrats and bespoke website development. We support the CIPR's web portfolio including their website, CPD application, and blog aggregator and have developed online applications for hauliers, fund managers, and e-commerce shops, as well as a number of content managed websites.

In addition to our core services we can provide hosting on our own servers in a UK data centre and email redirection or hosting including spam filtering and push email. We are a member and accredited registrar at Nominet and provide low cost domain name registration for our customers.

PHP London


As a volunteer on the PHP London committee, I organised rooms, activities, and speakers for the user group's monthly pub meetings and one-off events, during which time the group's active membership increased four-fold.

I helped organise the UK's largest PHP conference at Kensington Olympia in 2009 and at the Business Design Centre, Islington in 2010, raising over £40,000 from sponsors including Microsoft, Facebook, PayPal, Sun Microsystems, and Adobe.

IPC Media

Contract PHP Developer

As a contract developer I worked in a small team developing a new content management system for IPC's magazine websites which included Country Life, Decanter, Marie Claire, Wallpaper*, and Ideal Home.


E-Commerce Technical Manager

I managed a team of developers building a fully featured e-commerce platform used by major companies including Sainsbury's, Dolland and Aitchison, and Aspinal of London.